Privacy Policy
Thank you for choosing Beenstay!
This Privacy Policy explains how Beenstay, Inc. ("Beenstay," "we," "us," or "our") collects, uses, processes, and shares information about you—including information that can identify you personally ("personal information")—when you visit or interact with our websites, including any subdomains, and any other sites or online services operated by Beenstay that link to this Privacy Policy (collectively, the "Website"). It also describes the choices and rights you may have regarding that information.
We value your trust and understand the importance of privacy. This Privacy Policy is intended to help you understand what we collect, why we collect it, and how you can manage your information.
1. Changes to This Privacy Policy
Beenstay may update or revise this Privacy Policy from time to time. If we make changes that affect how we collect, use, or disclose your personal information, we will update this Privacy Policy and may provide additional notice in a way we consider appropriate—such as a prominent notice on the Website, an email, or another direct communication.
Unless otherwise stated, changes will apply only to personal information collected after the revised Privacy Policy is posted. Where required by law, we will provide a separate notice or request your consent for material changes to our privacy practices.
To the extent allowed by applicable law, your continued use of the Website after a revised Privacy Policy has been posted (and after any required notices or consents) constitutes your agreement to those changes. You should review this Privacy Policy periodically to stay informed about our current practices. The "Effective Date" at the end indicates when this Privacy Policy was last updated.
2. Information We Collect
For the purposes of this Privacy Policy, "personal information" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device.
If you register on the Website, transact with Beenstay, or otherwise interact with us, we may collect information such as:
- Name
- Email address
- Telephone number
- Home address and ZIP code
- Payment information (e.g., credit card details)
- Date of birth
- Transaction and booking history
- Property-related information (e.g., home value, home location)
- Company name and job title
- Information about your traveling companions
We may also collect other types of information, including marketing, technical, and behavioral data, such as:
- Behavioral or demographic information linked to personal information
- Purchase or transaction data linked to personal information
- Data from marketing opt-in lists, surveys, or publicly available sources
- Unique identifiers (e.g., cookies, mobile device IDs)
- IP address and general location derived from your IP address
- Device and browser details (such as user-agent string, operating system, app usage)
- Demographic details (e.g., gender, age range, income range) when not tied to a specific identifiable person
- Browsing and usage behavior, including pages or content viewed, links clicked, time and date of activities
- Search terms used to find or navigate to our Website
- Latitude and longitude or other location data, where applicable
3. How We Collect Information
We may collect information about you in several ways:
a. Directly from You
We collect information you provide to us, such as when you:
- Register or create an account on the Website
- Join Beenstay as a property owner or partner
- Submit an inquiry or booking
- Fill out forms, respond to surveys, or otherwise communicate with us
b. Cookies
We use cookies—small text files placed on your device—to recognize you, remember your preferences, and understand how you interact with the Website. Cookies allow us to:
- Measure and analyze Website usage
- Customize content and experiences
- Maintain your session, including saving login details or preferences
You can configure your browser to refuse cookies or delete existing cookies. However, if you do so, some features or sections of the Website may not function properly.
c. Web Beacons
Web beacons (sometimes called pixel tags) are tiny graphics or code that allow us to understand whether a page or email has been viewed or interacted with. We may use web beacons in our emails and on our Website to:
- Track email engagement (e.g., whether you open an email or click links)
- Measure the effectiveness of our communications
You can generally limit email-based web beacons by disabling HTML and viewing emails in plain text only.
d. Web Server Logs
Our servers automatically record certain information when you visit the Website, including:
- Your IP address
- The pages you visit and links you click
- The search terms that led you to the Website
- Browser type and settings
- Date and time of your requests
These logs help us understand usage patterns, diagnose issues, and improve our services.
e. Location Information
With your consent where required, we may collect or infer information about your device's location. You may disable location collection at any time by contacting us (see "How We Communicate With You" below) or adjusting your device settings.
f. Social Sign-On
If you sign in using a third-party service (such as a social network login), you authorize that service to share certain information with Beenstay (for example, name, email address, profile image, or friend list) in accordance with that service's privacy settings.
g. Enhanced and Third-Party Data
We may supplement the information we collect with data from third-party data sources, such as vendors, commercial partners, and data providers ("Data Sources"). This may include customer lists, membership information, or data created through proprietary modeling or matching technologies. We may combine this information with the information we already maintain about you.
4. How We Use Information
Our primary reasons for collecting personal information are to operate, improve, and personalize our services, and to provide you with relevant information and offers. We may use your information to:
- Process bookings, transactions, and payments, and send receipts or confirmations
- Facilitate your travel planning and property bookings
- Provide property owners with information about their rental properties and booking performance
- Recognize you on return visits to the Website
- Manage and update your account, and communicate with you about your use of the Website
- Respond to your questions, requests, and customer support needs
- Monitor and analyze Website performance, usage, and trends
- Improve and optimize the Website for user experience and functionality
We also use personal information for marketing and advertising, including to:
- Show you relevant offers, promotions, or advertisements on the Website and on third-party sites
- Conduct email and direct mail campaigns
- Evaluate the effectiveness of our ads and marketing efforts
- Determine which new services or products may be of interest to you
5. How We Share Information
We may share your information with third parties under the following circumstances:
a. Service Providers
We work with third-party service providers that perform services on our behalf, such as:
- Payment processing and fraud prevention
- Data hosting, analytics, and research
- Customer service and communication delivery
- Housekeeping or property-related services for booking fulfillment
These providers are allowed to access personal information only as needed to perform their functions and are expected to protect it appropriately.
b. Law Enforcement and Legal Obligations
We may disclose information when we believe it is necessary or appropriate to:
- Comply with applicable law, regulation, or legal process
- Respond to lawful requests from government or regulatory authorities
- Protect the rights, property, or safety of Beenstay, our users, or others
- Enforce our terms, policies, or agreements
c. As Permitted or Required by Law
We may share your information as permitted or required by law, including in connection with legal claims, regulatory inquiries, or to exercise or defend our legal rights.
d. Business Transfers
If Beenstay is involved in a merger, acquisition, sale of assets, reorganization, or similar transaction, your information may be transferred as part of that transaction.
e. Behavioral Advertising
Beenstay may participate in interest-based or behavioral advertising. Third parties may use cookies, web beacons, or similar technologies to identify your device and deliver ads tailored to your interests, based on your activity on our Website and other sites.
You can learn more about opting out of such advertising by visiting the Network Advertising Initiative (NAI) or Digital Advertising Alliance (DAA) websites.
f. Marketing Initiatives
We may share personal information or marketing-related information with third-party partners who help us execute online and offline marketing campaigns. This may include customizing messages and offers so that we can provide more relevant communications instead of generic or unrelated information.
g. Partner Companies
We may share your personal information with selected partner companies whose products or services we believe may be of interest to you. If you prefer that we do not share your personal information with these partners, you may contact us as described in the "How We Communicate With You" section.
h. User-Generated Content (Blogs, Reviews, Testimonials)
If you submit comments, reviews, testimonials, or other content, that information may be publicly available. Information posted in these areas may be read, collected, and used by others.
6. How We Protect Personal Information
Beenstay uses physical, technical, and organizational measures designed to safeguard personal information against unauthorized access, disclosure, alteration, or destruction. For example, we may use access controls, encryption, and contractual commitments with service providers.
That said, no method of transmission or storage is perfectly secure. You can help protect your information by:
- Using strong, unique passwords
- Keeping your login credentials confidential
- Not reusing passwords across different websites
- Notifying us promptly if you suspect unauthorized activity on your account or with your payment methods
7. Your Choices & Rights Over Your Information
Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include:
a. Data Access and Portability
You may have the right to request details about the personal information we hold about you, and, in some cases, to receive a copy of it in a structured, commonly used, and machine-readable format or request that we transmit it to another provider where technically feasible.
b. Data Retention and Deletion
We generally keep personal information for as long as necessary to:
- Provide services to you
- Fulfill contractual obligations
- Comply with legal requirements
If you wish to request deletion of your personal information, you may contact us at team@beenstay.com. If you do so:
- We may retain certain information to meet legal, tax, or auditing obligations.
- We may retain information necessary for our legitimate business interests (e.g., fraud prevention or safety).
- Information you shared publicly (such as property reviews) may continue to appear on the Website.
- Some residual information may remain in backups for a limited time, but will be isolated and not actively used.
c. Withdrawing Consent & Restricting Processing
If we rely on your consent to process personal information, you may withdraw that consent at any time by contacting us and specifying which consent you wish to withdraw. Withdrawal does not affect processing that has already occurred.
In some jurisdictions, you may have the right to restrict certain processing—for example, when:
- You contest the accuracy of your personal information
- Processing is unlawful, but you prefer restriction instead of deletion
- We no longer need the data for our purposes, but you require it for legal claims
- You have objected to processing and verification is pending
d. Opting Out of Marketing Emails
You can stop receiving promotional emails by using the "unsubscribe" link included in such messages. Even if you opt out of marketing communications, we may still send transactional or service-related emails, such as booking confirmations or important notices about your account or our services.
8. How We Communicate With You
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information—or if you wish to opt out of certain uses—you may contact us at:
Email: team@beenstay.com (Attn: Privacy)
If we are required to notify you about any event involving your personal information, we may do so via email, postal mail, telephone, or other reasonable means.
9. Your California Privacy Rights (CCPA)
If you are a California resident, you may have additional privacy rights under the California Consumer Privacy Act (CCPA).
Subject to certain exceptions, California residents have the right to:
- Know what categories and specific pieces of personal information Beenstay has collected about them in the past 12 months
- Know the categories of sources of that information, the business or commercial purposes for collecting it, and the categories of third parties with whom it was shared
- Request access to or a copy of their personal information in a portable, readily usable format (where technically feasible)
- Request deletion of their personal information, subject to permitted legal exceptions
We will not discriminate against you for exercising any CCPA rights, such as by denying services, charging different prices, or providing a different level of service, unless the difference is reasonably related to the value of your data.
To exercise your rights of access or deletion, please submit a verifiable consumer request by emailing us at team@beenstay.com.
We may need to verify your identity and the legitimacy of the request before taking action. You may designate an authorized agent to act on your behalf, consistent with California law.
Beenstay does not sell personal information in the conventional sense for monetary value. However, we may allow third parties to collect personal information through the Website and share information with third parties for the business purposes described in this Privacy Policy.
Under California Civil Code §§ 1798.83–1798.84, California residents may also request information about the categories of personal information we share with third parties for their direct marketing purposes, and the names and addresses of those third parties. To request such a notice, please contact us using the information listed above.
10. Miscellaneous
Shared Accounts
If you share an account with another individual, your privacy preferences may apply to all users on that account.
Children
The Website is not directed to children under 18 years of age, and we do not knowingly collect personal information from children under 18.
Other Websites
Our Website, emails, or applications may contain links to third-party sites. Those sites are governed by their own privacy policies, not this Privacy Policy. We encourage you to review the privacy practices of any site you visit before providing personal information.
International Use
Beenstay is based in, and the Website is hosted in, the United States. If you are accessing the Website from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where data protection laws may differ from those of your jurisdiction. By providing personal information to Beenstay, you expressly consent to such transfers and processing, as well as to the collection, use, and sharing described in this Privacy Policy and any related terms of use.